Disability Network Lakeshore

Privacy Policy

Effective date: July 8, 2026

Disability Network Lakeshore ("DNL," "we," "us") is a nonprofit 501(c)(3) Center for Independent Living serving people with disabilities in Ottawa and Allegan counties, Michigan. Your privacy and security matter to us. This policy explains, in plain language, what information we collect, how we use it, and the choices you have.

Information We Collect Automatically

When you visit our website, you can browse without telling us who you are. We do not collect information that identifies you personally just because you visit. Like most websites, we use standard tools to understand how our site is used. This information may include:

  • The name of your internet service provider
  • The website that referred you to us, if any
  • The date and time you visited
  • The pages you viewed
  • The type of device and browser you used

We use this information only to understand how many people use our site, which pages are most helpful, and how we can make the site better and more accessible.

Information You Choose to Share

You may choose to give us personal information — for example, when you fill out a contact form, sign up for an event, request services, make a donation, or send us an email. This may include your name, mailing address, email address, phone number, and the details of your request.

You never send us personal information unless you choose to. We use this information only to respond to you, provide services you request, and keep in touch with you about our work.

Sensitive Information and Service Records

Because we serve people with disabilities, some information you share with us may relate to your disability or health. We treat this information with special care:

  • Consumer service records are kept confidential, as required by federal Independent Living program rules (45 CFR Part 1329) and the Rehabilitation Act.
  • We do not share information about your disability or the services you receive without your written consent, except when the law requires it — such as reporting suspected abuse or neglect, or responding to a court order.
  • Only staff who need your information to serve you can access it.

We Do Not Sell or Rent Your Information

We never sell, rent, or trade your personal information to any other organization. We may share limited information with trusted service providers who help us operate — for example, a company that processes online donations — and they may use it only to do that work for us.

Donations

Donations are processed through secure, encrypted payment services. We do not store your full credit card number on our systems. Donor information is used only for receipting, acknowledgment, and required record keeping. We honor requests to remain anonymous.

Email and Communications

If you sign up for our emails, you can unsubscribe at any time using the link in any message or by contacting us. We will honor your request promptly.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. If you believe a child has provided us personal information, please contact us and we will delete it.

Accessibility of This Policy

We want everyone to be able to read and understand this policy. If you need this policy in another format — such as large print, braille, audio, or plain-language explanation — contact us and we will provide it at no cost.

Your Choices and Rights

  • You may ask what personal information we have about you.
  • You may ask us to correct or delete your information, unless the law requires us to keep it.
  • You may withdraw consent for us to share your service information at any time.
  • You may opt out of communications at any time.

Security

We use reasonable physical, technical, and administrative safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your information using accepted best practices.

Links to Other Websites

Our site links to other organizations' websites. We are not responsible for their privacy practices. We encourage you to read the privacy policy of any site you visit.

Changes to This Policy

We may update this policy from time to time. A revised policy applies only to information collected after its effective date. We will post any revisions on this page at least 30 days before they take effect.

Contact Us

If you have questions about this policy or your information, please contact us:

Disability Network Lakeshore
442 Century Lane, Holland, MI 49423
Phone: (616) 396-5326
Email: Info@dnlakeshore.org